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Provident Metals Dealer Rating

Discussion in 'PM Dealer Feedback' started by Scorpio, Mar 31, 2010.



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How do you rate this dealer?

  1. * One Star

    4 vote(s)
    2.3%
  2. ** Two Star

    9 vote(s)
    5.1%
  3. *** Three Star

    10 vote(s)
    5.7%
  4. **** Four Star

    32 vote(s)
    18.2%
  5. ***** Five Star

    121 vote(s)
    68.8%
  1. Weston

    Weston New Member

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    I have ordered twice from Provident. It was nearly a month before the first order was shipped. Same for the second order; they received my payment on April 1st and it was finally shipped April 25th. Both orders were for products advertised as being in stock, but both times I was told that the delay in shipping was because they were awaiting delivery of the products from their suppliers. I was told that "in stock" is the same as "on order and expecting delivery".
    Draw your own conclusions, but I won't be doing any more business with this company.
     
  2. Argentium

    Argentium Midas Member Midas Member

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    This is starting to suck. I have an order from 4/4/13 (personal check) that is still stuck on "confirming payment". I also have another order placed 4/15/13. I'm done buying this dip for now, so I won't be buying for some time. Perhaps Provident will get their sh!t together by the time I'm ready to start buying again. Or not, in which case I will go back to APMEX.
     
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  3. plata_oro

    plata_oro Seeker Seeker

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    Received order today from March 31, paid by personal check. Order from April 14 still says processing, paid by cash deposit in lieu of bank wire. I called yesterday and the lady said it was supposed to ship yesterday but it did not. They will hear from me Monday!
     
  4. Mr Paradise

    Mr Paradise Midas Member Midas Member

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    Placed order on Mar 31st, paid with check received package Apr 26th. :thumbs_up:
     
  5. Weston

    Weston New Member

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    Received my second (and last) order from Provident today. It had insufficient packing material, with the result that a tube of 20 Kookaburras was broken in half and 2 of the individual capsules were broken. The coins themselves don't appear to be damaged so I'll let it pass, mostly because I don't want any further contact with this company.
     
  6. ErrosionOfAccord

    ErrosionOfAccord #1 Global Warmer Gold Chaser Site Supporter ++

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    Just pulled the trigger on five 100oz bars that were supposedly in stock. I'll post again when they arrive. leaving to go get the money order this instant.
     
  7. plata_oro

    plata_oro Seeker Seeker

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    It looks like I will finally get my order from April 14th. It was shipped yesterday and according to USPS.COM it will delivery tomorrow. I may make one more purchase tomorrow depending on where either the spot price is or the GSR. I'll figure it out tomorrow:bear_laugh:
     
  8. TiKi

    TiKi Silver Member Silver Miner

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    Lucky you, They haven't even shipped my order yet from april 3rd.
     
  9. Chester-Copperpot

    Chester-Copperpot Gold Member Gold Chaser Site Supporter Platinum Bling

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    I'm the same. Ordered April 13, and nothing yet. Been sitting at payment confirmed for about a week now.
     
  10. Rusty Shackelford

    Rusty Shackelford Midas Member Midas Member

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    Ordered and paid by postal money order on 4/20. Payment confirmed on 4/28. According to website postal money orders ship within three days of confirmed payment. We will see.
     
  11. Tinbox

    Tinbox YOU GET NOTHING! YOU LOSE, GOOD DAY SIR! Site Supporter Platinum Bling

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    Did you get an item that was in stock though? Almost every item right now is delayed stock meaning up to 15 business day wait.
     
  12. Rusty Shackelford

    Rusty Shackelford Midas Member Midas Member

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    yes, the 5 oz incluse indians were IN STOCK
     
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  13. em ty

    em ty Seeker Seeker

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    They are still listed as "in stock", but there's a disclaimer that says that you may have to wait up to 15 days before they are shipped. I'm sure that was the case when you ordered them too.
     
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  14. Tinbox

    Tinbox YOU GET NOTHING! YOU LOSE, GOOD DAY SIR! Site Supporter Platinum Bling

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    I noticed that as well, they should probably make it clearer though because they are going to have some upset customers with the delays that are almost certainly going to happen.
     
  15. TiKi

    TiKi Silver Member Silver Miner

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    I bought before the crash and the funds were taken from my bank before the crash. There should be no delay for me. Then they tel me 3-5 additional days after funds have cleared to process , which have passed already. Provident fail.
     
  16. Rusty Shackelford

    Rusty Shackelford Midas Member Midas Member

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    Probably true on the 15 days as they have yet to be shipped. :(
     
  17. 97guns

    97guns Gold Member Gold Chaser

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    placed an order on 4/16, got my check on 4/19, not shipped yet
     
  18. TiKi

    TiKi Silver Member Silver Miner

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    Finally Shipped order from 4/03. Took more than a month.
     
  19. ewells

    ewells Seeker Seeker

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    Yeah they are way behind. Looks like ill be shopping @ APMEX for a little while.
     
  20. jogslvr

    jogslvr Gold Miser Gold Chaser

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    I'll be giving a report on Provident's service soon. I placed an order recently for OPM rounds that they guaranteed to be in stock. My check cleared in 6 business days just as their policy states.

    So now, we'll see how fast they ship. I didn't ask for any extra speedy shipping so five days would not be unrealistic. They've never let me down in the past so fingers are crossed that they are still as good as they were previously.
     
  21. jogslvr

    jogslvr Gold Miser Gold Chaser

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    Provident just knocked another half $buck off their premium on OPM rounds making them $1.49 over spot. Limited time offer. :cool1:

    Me tink dis makes dem de lowest price Ag rounds on de net, delivered.

    Getting very close to my buy threshold of $25 t/oz delivered. I hates to break another C-note for a tube.
     
    Tinbox likes this.
  22. Chester-Copperpot

    Chester-Copperpot Gold Member Gold Chaser Site Supporter Platinum Bling

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    Purchased using a check on 4/12, and they shipped today, with an expected delivery date of 4/9. Not the fastest turn around, but not terrible. Ordered some of the OPM Kilos they had listed in stock.
     
  23. TiKi

    TiKi Silver Member Silver Miner

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    Got my order from 4/03.
    The order I had placed with jm on 4/12 I received on 5/01.
     
  24. jogslvr

    jogslvr Gold Miser Gold Chaser

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    USPS is delivering my order today. I placed the order for a roll of Ag rounds on 4/26 paying with personal check so 14 business days is my turn-around time with this provident order.

    That's pretty good IMO and in accordance with their stated policy on payment and shipping.

    Getting ready to order another as the same roll is over $30 cheaper delivered today.
     
  25. MrLucky

    MrLucky Silver Member Silver Miner

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    Provident has redeemed themselves.

    I placed an order on 4/23. It said it was out of stock, so I called them to ask how long was the delay. "2-3 weeks" they said. Check cleared in 1 week. The item shipped [corrected]5/13[/corrected], it was delivered today 5/15. I guess they were being overly cautious on the delay. Of course, I could buy it now for less like jogslvr above, but I'm still happy with the purchase.
     
    Last edited: May 16, 2013
  26. SongSungAU

    SongSungAU Midas Member Midas Member

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    Did you mean it shipped 5/14?
     
  27. MrLucky

    MrLucky Silver Member Silver Miner

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    I meant to say 5/13. I corrected the post.


    Also the USPS is funny. These things come with signature confirmation. But apparently since my mail drop goes through a wall, they consider that to be as good as a signature. :confused: I'm not complaining as I don't have to go to the PO to pick it up. This only happens with the USPS, UPS makes me come and pick it up.
     
  28. ErrosionOfAccord

    ErrosionOfAccord #1 Global Warmer Gold Chaser Site Supporter ++

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    Mine shipped today, 18 days after the check went in the mail.
     
  29. Ahillock

    Ahillock A nobody Mother Lode

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    Ordered 4/25. Paid by bank wire. Just called and order is in final processing and "should ship either today or tomorrow." Everything was in stock when I ordered.
     
  30. Argentium

    Argentium Midas Member Midas Member

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    I finally received the last of 3 orders I had placed with Provident last Friday (5/10/13). I ordered it on 4/4/13, mailed my check the following day. The other 2 orders I placed had what I consider normal delivery times. I'm holding off buying from Provident for a while, I'll try my luck with APMEX.
     
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  31. Ahillock

    Ahillock A nobody Mother Lode

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    Well looks like my package from Provident shipped this afternoon. I receive an email from them. About time. Probably wont arrive to me until 5/18 or 5/20. That puts me just over 3 weeks from time of order to delivery. Not real happy about that.


    I have had great experience with APMEX. Sometimes they aren't as price competitive as some other places online, but usually aren't too bad. Plus from my experience they ship very fast. You should give them a shot.
     
  32. mnmom

    mnmom Seeker Seeker

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    Finally received my order after 5 weeks. Second order with them and the first didn't turn out too well either. Not again.
     
  33. ErrosionOfAccord

    ErrosionOfAccord #1 Global Warmer Gold Chaser Site Supporter ++

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    Shipment completed today. I'll stick with Provident for the low shipping cost and premium. I don't consider 3 weeks to be outside of the norm but I did make sure that the items ordered were in stock
     
  34. rodzm

    rodzm Gold Member Gold Chaser

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    Ive had great experiences with Provident but their latest customer service and shipping delays really sucks. Im thinking twice ordering from them again until they get their **** together. I ordered 10- 2013 Libertads on 4/24 which were "In stock" at that time butthey didnt ship my order until 5/24. I paid via credit card so money delays are not a problem. Their service really sucks right now and they should get their act together before their long time customers jump ship.
     
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  35. Chester-Copperpot

    Chester-Copperpot Gold Member Gold Chaser Site Supporter Platinum Bling

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    Waited about 4-5 weeks via check. Was in stock when I bought it, and took longer than expected. Wasn't too concerned, just wanted to get what I paid for.
     
  36. 97guns

    97guns Gold Member Gold Chaser

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    me too, ready to jump ship, problem is its still one of the best ships around and i placed another order last week.

    still waiting on a 4/17 order, paid by check, i saw a 4/15 order get shipped from a guy on kitco last week so
    hopefully im next.
     
  37. Rusty Shackelford

    Rusty Shackelford Midas Member Midas Member

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    4/20 order received two Fridays ago. Shipped exactly 15 business days from order.
     
  38. 97guns

    97guns Gold Member Gold Chaser

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    my 4/17 order finally shipped today
     
  39. jogslvr

    jogslvr Gold Miser Gold Chaser

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    Just a reminder: Free shipping deal ends on the 10 oz OPM Bars at 5PM CST today and spot is down almost a buck. Not a bad day to accumulate at little more.

    I'll prolly wait for market close cuz I'm a tight azz - just nibbling cuz I think Ag has further to fall.
     
  40. Ahillock

    Ahillock A nobody Mother Lode

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    Yup. Placed an order in with them this afternoon.
     

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