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bad experience with gainesvill

97guns

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#1
i ordered from them 1 time in the past, probably around 2010 and it was only a small order. i have an order with them for a MB od generic and today just got an email that my order was cancelled with no explanation. i responded to the email to see whats going on and they said :


Thank you for the email. We have been trying to call you for several days and the calls cannot be completed as dialed. We have also emailed you numerous times about verifying your order. Please read the terms and conditions of the sale that you agreed to prior to purchase. Please view the section credit card payments and the necessary steps that might be taken prior to shipment. The orders have been cancelled and our positon un-hedged. The orders will not ship.


i went over to the site and read the policy, i didnt get any request for "more information" just the cancellation, they were able to find me via email and they couldnt find me when they needed the other info. this order was locked in at $15.15 spot


Please note: for Credit Purchases our internal security department may request further information to verify your charge prior to the order being processed and shipped from our facility. This information may include a faxed copy of the credit card used at the time of purchase and/or a valid driver's license. In addition, we may request a Utility Bill or bank/credit card statement to validate the billing address associated with the charge. If this information is requested by Gainesville Coins and the customer refuses to provide documentation, Gainesville Coins reserves the right to cancel the order and all applicable cancellation fees apply. The customer will be responsible for the 5% cancellation fee in addition to any market loss associated with the order.
 

Fatboy

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#2
Did you wire the $$ to them or pay with a CC? The internet is not a small space. Just what are they thinking in today's day and age? Good luck getting this fixed.

ETA. I retread and see you must have paid via CC for the authorization needed. Did you not know this prior to and wonder why they didn't contact you? It actually says they MAY require additional authorization.
 

Usury

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#3
Did you check your spam box for emails you might have missed? I have my spam filter TURNED OFF just for this very reason....
 

Usury

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#4

97guns

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#5
i wasnt aware of the cc policy when i placed the order so i had no reason to be on the lookout for an email requesting more info
 

CrufflerJJ

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#7
They sound like twits. Have you been charged the 5% cancellation fee?
 

97guns

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#8
now im pi$$ed off, just checked the refund and there is $400+ less than what my order was for, they must be charging me for some kind of market loss, gonna call them RIGHT NOW
 

CrufflerJJ

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#9
now im pi$$ed off, just checked the refund and there is $400+ less than what my order was for, they must be charging me for some kind of market loss, gonna call them RIGHT NOW
That's probably their 5% cancellation fee.
 

97guns

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#10
yep they are sticking me with the 5% $500 cancellation fee, appears this happens often because the guy spoke to me like he knew all about my order yet he did not

told him i am not paying the fee and that i will use every channel i have to dispute it
 

Mujahideen

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#11
You were quoted at $15.15 for 500 coins, spot is now more than a dollar higher, and they are trying to short you $400+.

I know I won't ever be doing business with these fuckers... I wasn't going to do business with them anyway, but definitely not now.

Was the person you spoke to named Chaim Greenberg?

#APMEX.com
 

Chester-Copperpot

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#13
Phone back and ask to speak to a manger/owner. Inform him you'll be contacting the BBB and every online form you are a member of. Let him know his company's name will be mud.
 

Krag

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#14
I have only done business with them at shows, and there is a lot to be said with face to face transactions.
 

97guns

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#15
already filed a complaint with the BBB, i can not understand how they can find me by email to get me the cancellation/refund notice and were unable to reach me for notification of more information needed to complete the sale.

the guy at GC, told me they attempted to make contact numerous times like he was personally working my order, its a scam, they never even tried to contact me
 

Usury

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#16
Have an attorney send them a bill for YOUR market loss and dispute the CC charge with your CC issuer. 5% cancellation fee when spot has gone up over a buck? Pfffft....what BS policy (scam?). Talk about adding insult to injury. I'd also check your spam (and perhaps email provider) and your phone co and if you have no records of any emails or phone calls from them, document it and include it with your demand for market loss. Add in attorney fees, pain & suffering, mental/emotional turmoil, etc.
 

97guns

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#17
Have an attorney send them a bill for YOUR market loss and dispute the CC charge with your CC issuer. 5% cancellation fee when spot has gone up over a buck? Pfffft....what BS policy (scam?). Talk about adding insult to injury. I'd also check your spam (and perhaps email provider) and your phone co and if you have no records of any emails or phone calls from them, document it and include it with your demand for market loss. Add in attorney fees, pain & suffering, mental/emotional turmoil, etc.


i check my junk folder all the time, i keep it real clean. im telling you they never attempted and it is a scam
 

Usury

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#21

Usury

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#22
Plus the FL AG is HOT, so everyone should check out their webpage.... :D
 

louky

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#23
$15.15, i didn't even realize it got that low. So busy lately. Hope you get this sorted out without too much hassle.
 

samwiii

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#24
now im pi$$ed off, just checked the refund and there is $400+ less than what my order was for, they must be charging me for some kind of market loss, gonna call them RIGHT NOW
So, they don't trust that your CC is yours to pay for your coins, but they trust it IS yours enough to charge you a fee to cancel the order they are cancelling because it might not be your card. Add me to that list of "never doing business with Gainsville." Just thinking about this is giving me a headache.
 

Ahillock

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#25
So, they don't trust that your CC is yours to pay for your coins, but they trust it IS yours enough to charge you a fee to cancel the order they are cancelling because it might not be your card. Add me to that list of "never doing business with Gainsville." Just thinking about this is giving me a headache.

Can you blame them. They run a plumbing supply and small parts store and do precious metals on the side. lol



* If you have bought from them before, you know what I am talking about.
 

97guns

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#26
it appears that they did send out 3 notices of verification needed, this guy brett sent me the email receipts. it is very deceiving though because nowhere in the
subject line does is say gainesville coin, the title of the email was "verification 305568" and i assumed it as spam and deleted them. i still feel very deceived,
when they sent me the email for refund/cancellation the subject line read "Gainesville Coins Inc. Customer Refund Notification" and when this guy brett
contacted me his subject line was a plain and simple "Gainesville Coins " if they put gainesville coins in the verification emails i would have opened them

XXXXXXX ripoff scammers
 

pitw

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#27
That do seem shady. I unbookmarked them from my computer now.
 

Rollie Free

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#28
it appears that they did send out 3 notices of verification needed, this guy brett sent me the email receipts. it is very deceiving though because nowhere in the
subject line does is say gainesville coin, the title of the email was "verification 305568" and i assumed it as spam and deleted them. i still feel very deceived,
when they sent me the email for refund/cancellation the subject line read "Gainesville Coins Inc. Customer Refund Notification" and when this guy brett
contacted me his subject line was a plain and simple "Gainesville Coins " if they put gainesville coins in the verification emails i would have opened them

XXXXXXX ripoff scammers
You were right to assume that the titled emails were spam.

It sounds like these guys have it worked out to deceive. Thanks, I've never been tempted with them but this pretty much does it in for good. Especially some of the other stories I've heard.

Delivering like a sloth is one thing, fraud is another.
 

Ahillock

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#29
it appears that they did send out 3 notices of verification needed, this guy brett sent me the email receipts. it is very deceiving though because nowhere in the
subject line does is say gainesville coin, the title of the email was "verification 305568" and i assumed it as spam and deleted them. i still feel very deceived,
when they sent me the email for refund/cancellation the subject line read "Gainesville Coins Inc. Customer Refund Notification" and when this guy brett
contacted me his subject line was a plain and simple "Gainesville Coins " if they put gainesville coins in the verification emails i would have opened them

XXXXXXX ripoff scammers
Did the emails show they were from Gainesville in the sent from portion of the email?
 

97guns

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#30
Did the emails show they were from Gainesville in the sent from portion of the email?


nowhere, it read exactly as this: verification 305568

they sent 3 attempts exactly as this: verification 305568 second request and verification 305568 3rd request
 

Mujahideen

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#31
Were they from a Gainesvill URL?

Why wasn't your phone contacted?
 

97guns

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#32
Why wasn't your phone contacted?

i was just coincidence that we changed our hardline, we dropped at&t and just went with OOMA last week so we did have a change of phone number
 

southfork

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#33
now im pi$$ed off, just checked the refund and there is $400+ less than what my order was for, they must be charging me for some kind of market loss, gonna call them RIGHT NOW
Not to mention silver went up from there so theyre robbing you twice
 

97guns

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#35
If they do not resolve it, I'd file a complaint with the Florida's Attorney General Consumer Protection division: http://myfloridalegal.com/pages.nsf/Main/60FD9BD8FA71A5B185256CD1005EE5C5.

Sounds like they might allegedly be conducting unfair/deceptive trade/advertising that FL regulates: http://myfloridalegal.com/pages.nsf/Main/7003247af328dc9e85256cc6006fba91

I'd also file with your state if you do not live in FL.


spent the last hour or so filing cases against these guys, opened up 5 or 6 case with all the consumer protection programs, even filed a case with the ftc fraud division

they should be getting contacted shortly
 

97guns

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#36
ok, looks like were headed for an amicable resolution

heres the recent contact:


Mr. xxx,

My name is James Reynolds and I am the COO of Gainesville Coins. I would like to speak with you over the phone regarding the problems regarding your recent orders from our company. Could you please provide me with the best telephone # to reach you at.


All the best

James

and my response:

hello james

i rather not speak over the phone, emails will work for me.

i was contacted by brett and he fwd me the verification emails, i am not denying that i
rec'd them but the subject line read "verification 305523" , i took it as spam
and junked it without opening them. when brett sent me an email the subject line was a
simple "gainseville coins" and when i recieved the email for the partial refund
it read a very specific "Gainesville Coins Inc. Customer Refund
Notification"..... now why cant you put your name into the subject line when asking
for cc verification why so vague with only "verification 305523" ???

totally deceiving in my mind

i rarely order with a cc but saw your prices were the best with cc payments so i went
with it, i did not know of your verification policy as ive bought over $1000 from you
before without needed verification.

i have been filing complaints with various resources and will continue to do so until we
meet MY resolution.

when i called the company the service rep told me that your not in the business of
cancelling orders well im not in the business of throwing $500+ away without fight

he comes back with:

Mr. xxx,
I understand your frustration and would like to work out an amicable
resolution with you. What I can offer you is to either reinstate both of
your orders and get them shipped out to you, or we can refund your credit
card in full, without any penalty. I do apologize for any problems this has
caused and hope one of these options will be to your satisfaction. Please
let me know your thoughts and again I would be more than happy to speak with
you over the phone if you have further questions.

All the best
James


i tell him that i want the full refund and that i wont be doing business with them any more
 

97guns

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#37
.....and refunds are in full now, bunch of shysters
 

Someone_else

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#39
You were right to assume that the titled emails were spam.
It sounds like these guys have it worked out to deceive.
Yes, it sounds a lot like the financial businesses that work hard to trip up customers into racking up fees.

I have been annoyed that some of my bills have a return slip that is much smaller than the return envelope. I think, "This could jiggle around and their return address would go outside the envelope window. Then it might get lost in the post office until someone opened it up to get the right address. Or it might get sent back to me." Why don't they make the slip fit their envelope? Maybe they _want_ some of the payments to be late so they can add a fee?

So I position the slip so it is exactly in the window and I secure it with a little piece of tape. It takes me an extra moment, but I know it will arrive promptly. And their people have the joy of removing the tape from the envelope and the payment slip.
 

Usury

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#40
Glad to hear that they offered to make good on the original offer OR refund in full and walk away. Not sure they could offer any better at this point. I'd probably have asked them to reinstate it if it were me, given the movement in the price of silver, but you have to go with what makes you comfortable.