They can take a day or two to get your order boxed up. Once they do, all is well. I gave them crap about taking 3 days to get my order out the door. They advertised "Expedited" shipping. I told them Priority Mail might be expedited, but 3 days to get it boxed up, is not expedited! Ordered on a Thursday, it didn't go out til Tuesday or Wednesday of the following week. No issues with their products, or packaging. Just overall shipping time.