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Provident Metals Dealer Rating

How do you rate this dealer?

  • * One Star

    Votes: 4 2.3%
  • ** Two Star

    Votes: 9 5.1%
  • *** Three Star

    Votes: 10 5.6%
  • **** Four Star

    Votes: 32 18.1%
  • ***** Five Star

    Votes: 122 68.9%

  • Total voters
    177

Weston

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Apr 25, 2013
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I have ordered twice from Provident. It was nearly a month before the first order was shipped. Same for the second order; they received my payment on April 1st and it was finally shipped April 25th. Both orders were for products advertised as being in stock, but both times I was told that the delay in shipping was because they were awaiting delivery of the products from their suppliers. I was told that "in stock" is the same as "on order and expecting delivery".
Draw your own conclusions, but I won't be doing any more business with this company.
 

Argentium

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This is starting to suck. I have an order from 4/4/13 (personal check) that is still stuck on "confirming payment". I also have another order placed 4/15/13. I'm done buying this dip for now, so I won't be buying for some time. Perhaps Provident will get their sh!t together by the time I'm ready to start buying again. Or not, in which case I will go back to APMEX.
 

plata_oro

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Received order today from March 31, paid by personal check. Order from April 14 still says processing, paid by cash deposit in lieu of bank wire. I called yesterday and the lady said it was supposed to ship yesterday but it did not. They will hear from me Monday!
 

Mr Paradise

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Placed order on Mar 31st, paid with check received package Apr 26th. :thumbs_up:
 

Weston

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Received my second (and last) order from Provident today. It had insufficient packing material, with the result that a tube of 20 Kookaburras was broken in half and 2 of the individual capsules were broken. The coins themselves don't appear to be damaged so I'll let it pass, mostly because I don't want any further contact with this company.
 

ErrosionOfAccord

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Just pulled the trigger on five 100oz bars that were supposedly in stock. I'll post again when they arrive. leaving to go get the money order this instant.
 

plata_oro

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It looks like I will finally get my order from April 14th. It was shipped yesterday and according to USPS.COM it will delivery tomorrow. I may make one more purchase tomorrow depending on where either the spot price is or the GSR. I'll figure it out tomorrow:bear_laugh:
 

TiKi

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It looks like I will finally get my order from April 14th. It was shipped yesterday and according to USPS.COM it will delivery tomorrow. I may make one more purchase tomorrow depending on where either the spot price is or the GSR. I'll figure it out tomorrow:bear_laugh:
Lucky you, They haven't even shipped my order yet from april 3rd.
 

Chester-Copperpot

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I'm the same. Ordered April 13, and nothing yet. Been sitting at payment confirmed for about a week now.
 

Rusty Shackelford

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Ordered and paid by postal money order on 4/20. Payment confirmed on 4/28. According to website postal money orders ship within three days of confirmed payment. We will see.
 

Tinbox

YOU GET NOTHING! YOU LOSE, GOOD DAY SIR!
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Ordered and paid by postal money order on 4/20. Payment confirmed on 4/28. According to website postal money orders ship within three days of confirmed payment. We will see.
Did you get an item that was in stock though? Almost every item right now is delayed stock meaning up to 15 business day wait.
 

em ty

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They are still listed as "in stock", but there's a disclaimer that says that you may have to wait up to 15 days before they are shipped. I'm sure that was the case when you ordered them too.
 

Tinbox

YOU GET NOTHING! YOU LOSE, GOOD DAY SIR!
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They are still listed as "in stock", but there's a disclaimer that says that you may have to wait up to 15 days before they are shipped. I'm sure that was the case when you ordered them too.
I noticed that as well, they should probably make it clearer though because they are going to have some upset customers with the delays that are almost certainly going to happen.
 

TiKi

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I bought before the crash and the funds were taken from my bank before the crash. There should be no delay for me. Then they tel me 3-5 additional days after funds have cleared to process , which have passed already. Provident fail.
 

97guns

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placed an order on 4/16, got my check on 4/19, not shipped yet
 

ewells

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Sep 7, 2010
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Yeah they are way behind. Looks like ill be shopping @ APMEX for a little while.
 

jogslvr

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I'll be giving a report on Provident's service soon. I placed an order recently for OPM rounds that they guaranteed to be in stock. My check cleared in 6 business days just as their policy states.

So now, we'll see how fast they ship. I didn't ask for any extra speedy shipping so five days would not be unrealistic. They've never let me down in the past so fingers are crossed that they are still as good as they were previously.
 

jogslvr

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Provident just knocked another half $buck off their premium on OPM rounds making them $1.49 over spot. Limited time offer. :cool1:

Me tink dis makes dem de lowest price Ag rounds on de net, delivered.

Getting very close to my buy threshold of $25 t/oz delivered. I hates to break another C-note for a tube.
 

Chester-Copperpot

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Purchased using a check on 4/12, and they shipped today, with an expected delivery date of 4/9. Not the fastest turn around, but not terrible. Ordered some of the OPM Kilos they had listed in stock.
 

TiKi

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Got my order from 4/03.
The order I had placed with jm on 4/12 I received on 5/01.
 

jogslvr

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USPS is delivering my order today. I placed the order for a roll of Ag rounds on 4/26 paying with personal check so 14 business days is my turn-around time with this provident order.

That's pretty good IMO and in accordance with their stated policy on payment and shipping.

Getting ready to order another as the same roll is over $30 cheaper delivered today.
 

MrLucky

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Provident has redeemed themselves.

I placed an order on 4/23. It said it was out of stock, so I called them to ask how long was the delay. "2-3 weeks" they said. Check cleared in 1 week. The item shipped [corrected]5/13[/corrected], it was delivered today 5/15. I guess they were being overly cautious on the delay. Of course, I could buy it now for less like jogslvr above, but I'm still happy with the purchase.
 
Last edited:

SongSungAU

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Provident has redeemed themselves.

I placed an order on 4/23. It said it was out of stock, so I called them to ask how long was the delay. "2-3 weeks" they said. Check cleared in 1 week. The item shipped 4/15, it was delivered today 5/15. I guess they were being overly cautious on the delay. Of course, I could buy it now for less like jogslvr above, but I'm still happy with the purchase.
Did you mean it shipped 5/14?
 

MrLucky

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I meant to say 5/13. I corrected the post.


Also the USPS is funny. These things come with signature confirmation. But apparently since my mail drop goes through a wall, they consider that to be as good as a signature. :confused: I'm not complaining as I don't have to go to the PO to pick it up. This only happens with the USPS, UPS makes me come and pick it up.
 

ErrosionOfAccord

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Mine shipped today, 18 days after the check went in the mail.
 

Ahillock

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Ordered 4/25. Paid by bank wire. Just called and order is in final processing and "should ship either today or tomorrow." Everything was in stock when I ordered.
 

Argentium

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I finally received the last of 3 orders I had placed with Provident last Friday (5/10/13). I ordered it on 4/4/13, mailed my check the following day. The other 2 orders I placed had what I consider normal delivery times. I'm holding off buying from Provident for a while, I'll try my luck with APMEX.
 

Ahillock

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Well looks like my package from Provident shipped this afternoon. I receive an email from them. About time. Probably wont arrive to me until 5/18 or 5/20. That puts me just over 3 weeks from time of order to delivery. Not real happy about that.

I finally received the last of 3 orders I had placed with Provident last Friday (5/10/13). I ordered it on 4/4/13, mailed my check the following day. The other 2 orders I placed had what I consider normal delivery times. I'm holding off buying from Provident for a while, I'll try my luck with APMEX.

I have had great experience with APMEX. Sometimes they aren't as price competitive as some other places online, but usually aren't too bad. Plus from my experience they ship very fast. You should give them a shot.
 

mnmom

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Finally received my order after 5 weeks. Second order with them and the first didn't turn out too well either. Not again.
 

ErrosionOfAccord

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Shipment completed today. I'll stick with Provident for the low shipping cost and premium. I don't consider 3 weeks to be outside of the norm but I did make sure that the items ordered were in stock
 

rodzm

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Ive had great experiences with Provident but their latest customer service and shipping delays really sucks. Im thinking twice ordering from them again until they get their **** together. I ordered 10- 2013 Libertads on 4/24 which were "In stock" at that time butthey didnt ship my order until 5/24. I paid via credit card so money delays are not a problem. Their service really sucks right now and they should get their act together before their long time customers jump ship.
 

Chester-Copperpot

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Waited about 4-5 weeks via check. Was in stock when I bought it, and took longer than expected. Wasn't too concerned, just wanted to get what I paid for.
 

97guns

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Ive had great experiences with Provident but their latest customer service and shipping delays really sucks. Im thinking twice ordering from them again until they get their **** together. I ordered 10- 2013 Libertads on 4/24 which were "In stock" at that time butthey didnt ship my order until 5/24. I paid via credit card so money delays are not a problem. Their service really sucks right now and they should get their act together before their long time customers jump ship.


me too, ready to jump ship, problem is its still one of the best ships around and i placed another order last week.

still waiting on a 4/17 order, paid by check, i saw a 4/15 order get shipped from a guy on kitco last week so
hopefully im next.
 

jogslvr

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Just a reminder: Free shipping deal ends on the 10 oz OPM Bars at 5PM CST today and spot is down almost a buck. Not a bad day to accumulate at little more.

I'll prolly wait for market close cuz I'm a tight azz - just nibbling cuz I think Ag has further to fall.
 

Ahillock

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Just a reminder: Free shipping deal ends on the 10 oz OPM Bars at 5PM CST today and spot is down almost a buck. Not a bad day to accumulate at little more.

I'll prolly wait for market close cuz I'm a tight azz - just nibbling cuz I think Ag has further to fall.
Yup. Placed an order in with them this afternoon.