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San Lorenzo woman dies at 102, DirecTV charges early termination fee

Goldhedge

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San Lorenzo woman dies at 102, DirecTV charges early termination fee


Isabel Albright of San Lorenzo was among the oldest people in America - living through two world wars, 18 presidents and six moon landings. Yet, ironically, she didn't outlive her satellite TV contract. And that was a problem.

By Renee Koury
Tuesday, October 1, 2019 8:15PM

SAN LORENZO, Calif. (KGO) -- Isabel Albright of San Lorenzo was among the oldest people in America - living through two world wars, 18 presidents and six moon landings.

She was born before television came into being.

Yet, ironically, she didn't outlive her satellite TV contract. And that was a problem.
"Everything was fine until we went to disconnect and that's when all the surprises happened,'' said her son in law, John Manrique of Hayward.

Albright died last December at the remarkable age of 102. The family has been repairing the house for sale, sifting through boxes, closing up a life that spanned a whole century.

Which was why the last bill from DirecTV seemed so galling: Although she lived more than 100 years, Albright still received an "early termination fee'' from DirecTV.

Or at least the family did - and they were stunned.

"They told us... we're going to charge you $160 for an early termination fee,'' Manrique scoffed. "She's gone. Nobody's living (here). We're selling the house. You're going to tell us we have to keep the service at a house that's not ours?"

Albright had DirecTV service for many years, so why the penalty?

Turns out, at the end of her life, a caregiver moved in, and her daughter stayed often. So the family added a DirecTV box in a back room for caregivers.
Little did they know that adding the service started a whole new two-year agreement with DirecTV.

"Nobody told us that,'' Manrique said. "And in fact we made it clear when we added the TV in the extra room that it was a temporary thing...We're saying my mother in law's on hospice, we're not gonna pay, you know, two year contract."

DirecTV said the family had to pay- even though Albright had died -- because the bill was in the name of her daughter, Linda. But John says his wife was paying all of her mother's bills.

"Because her mother couldn't do it anymore and a lot of people wind up doing that,'' Manrique said. "We were trying to make sure that all the bills got paid. "

The Manriques kept calling DirecTV asking for proof they'd signed a two year agreement.

"And they had no proof other than you started this new service on this date...and that starts a new contract whether you signed it or not,'' Manrique said. "Every time you hiccup they start you on a new two-year agreement basically. It'll run the rest of your life if you accept some other feature or other. They got you.''

Manrique contacted 7 On Your Side. We reached out to DirecTV and soon after, Manrique received a letter of apology from DirecTV's parent company, AT&T. It agreed to waive the early termination fee after all, telling us simply "We have apologized to the family and resolved this."

"This never would have resolved if I hadn't contacted 7 On Your Side,'' Manrique said. "It turned out to be fantastic, thanks to you.''
 

TAEZZAR

LADY JUSTICE ISNT BLIND, SHES JUST AFRAID TO WATCH
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Dish & Direct are TV Nazi's !
 

GOLDBRIX

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Add the Cable companies to the NAZI list too.
When you can not get ONLY what you want, let them keep the shopping netwerks, 1000 music channels, and then networks that run the exact same thing at the exact SAME TIME on 6 different channels just to market their propaganda of "100s of Channels" .

I want Ala-Carte and for what we get charged we should be able to get exactly what we want. Not Fricken Package "X" for $$$$$ + $$$$ for this sports package + more dollars for another Sports package because THE sports package does not cover all the sports channels,....
:robber:
"Esta es sun Robo" - From: Butch Cassidy and the Sundance Kids
I do mean the Cable companies robbing their customers.
Them, I'd like to shoot. :hunt:
 

Son of Gloin

Certainty of death? What are we waiting for?
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Ditched cable over 11 years ago. Do not miss them a bit. No tv at all, except to pop in a dvd, on occaision.
 

GOLDBRIX

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Ditched cable over 11 years ago. Do not miss them a bit. No tv at all, except to pop in a dvd, on occaision.
My family and I are too much sports junkies to do that. Plus the MRS. like her cooking shows. (Sigh) "Go BUCKS!!!" O.H....
 

GOLDBRIX

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FINALLY !
I thought I was going to be left hanging. "Go Bucks"
 

Irons

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DirecTV said the family had to pay- even though Albright had died -- because the bill was in the name of her daughter, Linda. But John says his wife was paying all of her mother's bills.
That right there is stupid, and stupid is supposed to be painful. Apparently Linda didn't take common sense 101 in college.

When dealing with a hospice situation that will end in you dealing with an estate never, ever put anything in your name. Don't even use your phone to call any service that is a bill, like teevee or a credit card to cancel it. Or the funeral home. Get a burn phone or use the dying persons phone.
Don't use your address for mailing either set up a post office box and only give that address out. If they say they don't identify a post office box as a sufficient address tell them to pound sand with their face.

I could write a book on this shit after the last 8 months.